United Kingdom
We offer complimentary Royal Mail 48-Hour Tracked Delivery on all UK orders.

You may also choose DPD Tracked 24-Hour Express Delivery for £6.95.
Please note: Orders must be placed before 12pm for next-day delivery.

New Zealand
Shipping is free for orders over $250 NZD.
For orders under this amount, a flat shipping rate of £24 applies.

Australia
Shipping is free for orders over $250 AUD.
For orders under this amount, a flat shipping rate of £24 applies.

There is an option for 24-Hour Express Delivery with DPD when selecting your preferred shipping method.

Orders must be placed by 12 noon for next-day delivery.

Once your order has been dispatched, you will receive an email notification with tracking information. You can use this to monitor the progress of your delivery.

We aim to dispatch within 48 hours of receiving your order.

We are currently shipping to the U.K, New Zealand & Australia

You have the right to cancel this contract within 14 days, without giving any reason, provided your order has not yet been dispatched.

If you have already received your order and wish to cancel, please return the product to us.

A cancellation form can be found at the bottom of the T&C’s. Please email us advising you wish to cancel and send the form back, filled in.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Please contact us at info@katoabotanicals.com for details on how to return your item.

Returns are at your own cost, unless we explicitly offered free returns at the time of purchase.

Please note, we do not refund any additional charges paid for express delivery or delivery at a specific time.

Yes. Once you have placed your order you will receive an email. You will find details on how to track your order.

If you contact us before your order has been dispatched and we’ve replied, we will try our best to cancel the order. It will be up to you to order your product/s again and enter the correct delivery address. If your order has already been dispatched, it’s up to you to try and retrieve the order.

We accept the following payment methods Visa, Mastercard, Amex, Apple Pay, Google Pay, Klana, Shop, Paypal

Please make sure you have contacted us first, before sending your product back.

We will email once we have refunded your account, to the original payment method. Refunds will be made within 14 days of receiving the product.

If you want to end the contract before the product is delivered where we are not at fault and you
have changed your mind, contact our customer service.

There are no artificial fragrances or perfumes used in our products.

We offer a scented version of Equilibrium Glow Oil, blended with responsibly sourced essential oils.

You will find a slight scent from the organic Rose Otto Floral Water used as a base in our Cleansing Enzyme Butter and Luminess Hydra Crème.

No, we and all of our suppliers do not test on Animals. We never have and never will.

YES! We have worked extremely hard to be Cruelty Free Leaping Bunny approved. Our certification process involved a rigorous audit, including thorough evaluations of our suppliers and laboratories, to ensure we meet the highest standards of cruelty-free practices.

All Katoa Botanicals products have undergone and passed all necessary testing required to legally sell in all markets. The UK has some of the strictest regulations globally, and we ensure all our products are fully compliant with these industry standards.

Due to the high level of organic ingredients in our skincare formulations, it is normal for the scent to change from batch to batch. The formulation is still the same.

Due to the high level of organic ingredients in our skincare formulations, it is normal for the appearance to change from batch to batch. The formulation is still the same.

Our products have been tested and the recommended shelf life can be found on the back of the box and packaging. We have a natural preservation system so the shelf life maybe shorter then products you’ve previously used.

Katoa Botanicals use a high percentage of actives, therefor it is recommended our products are used for ages 18 and above, unless previously consulted and recommended by a professional.

Our revolutionary cosmetic tubs look like plastic, but are in fact made out of microbes that mimic plastic. These cosmetic tubs are 100% biodegradable, read more under the ‘Ingredients; tab.

Yes, our formulations contain some synthetic ingredients. Katoa Botanicals works harmoniously with Nature & Science. There are some outstanding ingredients such as Panthenol (Pro Vitamin B5) that are found naturally in nature, but produced synthetically for the cosmetics industry.

We have worked extremely hard to keep our products as friendly as possible and are proud to not contain any of the following. No added Fragrance, Silicones, Silica, Micro plastics, Parabens, Sulfates, PEGS, Drying Alcohols, Ethanol, Phenoxyethanol, BHA, BHT preservatives, Animal derived ingredients, Phthalates & Formaldehydes

You can find how we process your personal data here

Subscribe & Save is our loyalty program designed to offer you, your favourite products at an ongoing discounted rate. A shopping experience designed to reward you with savings and incentives on each order. You can select automatic deliveries as and when you choose and enjoy exclusive discounts and offers. You can cancel at anytime.

You will receive 15% off your first 5 orders when you join the loyalty programme. Simply select how often you would like to receive your products. On your 6th order and ongoing, you will receive 20% off orders.

You will receive 4 points for each £1 spent.

Store credits and loyalty cash can not be transferred or refunded. If a product is part purchased with store credit or loyalty cash and a refund or return is requested, the store/loyalty cash will not be refundable.